Europe's premier customer engagement conference and expo, connecting 3,000+ decision-makers to redefine CX.
Engage Business Media hosts the Customer Engagement Summit, bringing together 3,000+ senior customer engagement professionals and decision-makers. Attendees explore world-class case studies and insights from leading experts across six specialized topic stages, gaining actionable strategies to transform customer connections and drive business growth. Learn more at Customer Engagement Summit website
Over 3,000 senior customer engagement professionals gather on a single floor, ensuring a seamless flow and concentrated networking.
85% of attendees are key decision-makers, including C-suite and VPs, with direct responsibility for technology procurement.
Forge new business relationships, engage in face-to-face meetings, and gain actionable insights to transform your business in 2025.
The Challenge
Without preparation, Customer Engagement Summit 2025 becomes an expensive networking trip with nothing to show.
3,000+ attendees. No way to filter by ICP. Finding ideal prospects means manually clicking through thousands of profiles.
30-40% of attendees register in the last 2-3 weeks. Finish reaching out to one batch, hundreds more registered. Always behind.
Without scoring and segmentation, all 3,000+ attendees look the same. Teams waste cycles on low-fit prospects instead of focusing on high-value targets.
Reaching prospects across email, LinkedIn, phone, and in-app manually is impossible at scale. Most teams pick one channel and miss opportunities.
Best Practices
Winning teams follow two phases: preparation and execution.
Monitor attendee lists continuously as 30-40% register in the last 2-3 weeks.
Add verified emails, LinkedIn profiles, company data, and tech stack to raw attendee names.
Score by role, title, job level, company size, revenue, location, industry. Match to target personas and ABM accounts. Focus on top 20%.
Email, LinkedIn, phone, in-app. Goal: pre-book meetings with high-value prospects.
Calendars should be 60-70% full with high-fit prospects before arriving at London.
Know ICP score and context for every interaction. Focus on high-value targets.
These practices work. But 30-40% of attendees register in the last 2-3 weeks. Manual execution takes 5-7 days per batch. Teams would need to repeat identification, enrichment, scoring, and outreach continuously across email, LinkedIn, phone, and in-app. Most don't have the bandwidth.
The question isn't what to do. It's how to execute continuously at scale.
Spivot automates the event workflow from attendee extraction to post-event nurture. Execute best practices without manual work.
Try for FreeStrategy becomes workflow.
Best Practice: Monitor attendee lists continuously as registrations come in.
How Spivot Helps: Connect to the event portal or upload the CSV. We identify target prospects and refresh daily as new registrations come in. Catch the 30-40% who register late without lifting a finger.
Best Practice: Transform basic attendee lists into rich prospect profiles with verified contact data.
How Spivot Helps: Connect Apollo, ZoomInfo, or any other enrichment provider. We add verified emails, LinkedIn profiles, company data, and tech stack. Full control over provider and costs.
Best Practice: Score prospects against ICP and match to target personas to prioritize outreach.
How Spivot Helps: AI scores every attendee by role, title, job level, company size, revenue, location, and industry. Match to target personas and ABM accounts automatically.
Best Practice: Sync enriched, scored prospects to existing workflow.
How Spivot Helps: One-click sync to Salesforce, HubSpot, Outreach, Salesloft, Apollo, or export to Google Sheets. Enriched, scored lists ready for outreach.
Best Practice: Start personalized outreach 3-4 weeks before the event to schedule meetings.
How Spivot Helps: Launch campaigns in Outreach, Salesloft, or Apollo. Reach prospects across email, LinkedIn, phone, and in-app automatically. Track engagement, responses, and meetings. All attributed to Customer Engagement Summit 2025.
Reach every attendee automatically, even the 30-40% who register late. Land in London with meetings booked. Your competitors are still cleaning spreadsheets.
Your data stays secure and compliant
Customer Engagement Summit is designed for senior customer engagement professionals, including C-suite executives, VPs, and directors responsible for CX software and technology procurement. Key decision-makers from customer experience, marketing, growth, data & analytics, and contact centre roles will find immense value. Suppliers and vendors seeking to connect with high-level buyers and showcase innovative solutions are also a primary audience. With 85% of attendees being key decision-makers, the summit offers unparalleled networking and business development opportunities.
Absolutely. Customer Engagement Summit offers a unique platform to forge new business relationships and gain actionable insights. With 3,000+ attendees, including 85% key decision-makers, it provides a concentrated environment for networking and deal-making. The agenda features world-class case studies and expert insights across six specialized topic stages, ensuring you stay updated with the latest trends and strategies. Pre-arranged one-to-one meetings further enhance ROI by connecting you directly with qualified buyers, making it a premier opportunity to transform your business.
Customer Engagement Summit covers a comprehensive range of critical topics across six specialized stages. Key themes include the Future of the Contact Centre, Customer Experience Management (CXM), Data & Analytics for Customer Engagement, Engagement Marketing Strategies, Loyalty, Retention & Growth, and AI-Enabled Personalisation & Chatbots. Attendees will explore compelling case studies and insights from top experts, diving deep into strategies designed to transform customer connections and drive measurable business outcomes in a rapidly evolving landscape.
Connect to the event portal or upload attendee data. Spivot automatically identifies, scores, and enriches prospects as new attendees register, with daily updates to catch late registrations.
Yes. Spivot is an AI agent that automates event workflows for any event where attendees are available in the event portal. The same workflow applies across all events.
Spivot's AI uses multi-factor analysis across role, title, job level, company size, revenue, location, and industry. Match attendees to target personas and ABM accounts automatically. Built-in intelligence recognizes equivalent roles like 'VP of Growth' and 'Chief Revenue Officer.'
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Spivot is an independent GTM automation platform. We are not affiliated with, endorsed by, or officially connected to Customer Engagement Summit 2025 or any event organizers mentioned on this page.
