Learn from leaders setting new CS standards, leverage CSMs as revenue drivers, and scale global expansion.
The Washington Customer Success Summit 2026 gathers 100+ CS professionals and 20+ speakers for a day of focused learning. Attendees gain tactics to prove CS value, embed AI personalization, and drive revenue growth. Network with peers and accelerate career development. Learn more at Washington Customer Success Summit website
100+ customer success professionals and 75+ companies gather for a day of focused learning and networking in Washington D.C.
80% of attendees are senior management, including VPs and Directors, with direct influence over CS strategies and budgets.
Gain actionable tactics to prove CS value, reduce churn, and embed AI, accelerating career growth and business outcomes.
The Challenge
Without preparation, Washington Customer Success Summit becomes an expensive networking trip with nothing to show.
attendees. No way to filter by ICP. Finding ideal prospects means manually clicking through thousands of profiles.
30-40% of attendees register in the last 2-3 weeks. Finish reaching out to one batch, hundreds more registered. Always behind.
Without scoring and segmentation, all attendees look the same. Teams waste cycles on low-fit prospects instead of focusing on high-value targets.
Reaching prospects across email, LinkedIn, phone, and in-app manually is impossible at scale. Most teams pick one channel and miss opportunities.
Best Practices
Winning teams follow two phases: preparation and execution.
Monitor attendee lists continuously as 30-40% register in the last 2-3 weeks.
Add verified emails, LinkedIn profiles, company data, and tech stack to raw attendee names.
Score by role, title, job level, company size, revenue, location, industry. Match to target personas and ABM accounts. Focus on top 20%.
Email, LinkedIn, phone, in-app. Goal: pre-book meetings with high-value prospects.
Calendars should be 60-70% full with high-fit prospects before arriving at Washington.
Know ICP score and context for every interaction. Focus on high-value targets.
These practices work. But 30-40% of attendees register in the last 2-3 weeks. Manual execution takes 5-7 days per batch. Teams would need to repeat identification, enrichment, scoring, and outreach continuously across email, LinkedIn, phone, and in-app. Most don't have the bandwidth.
The question isn't what to do. It's how to execute continuously at scale.
Spivot automates the event workflow from attendee extraction to post-event nurture. Execute best practices without manual work.
Try for FreeStrategy becomes workflow.
Best Practice: Monitor attendee lists continuously as registrations come in.
How Spivot Helps: Connect to the event portal or upload the CSV. We identify target prospects and refresh daily as new registrations come in. Catch the 30-40% who register late without lifting a finger.
Best Practice: Transform basic attendee lists into rich prospect profiles with verified contact data.
How Spivot Helps: Connect Apollo, ZoomInfo, or any other enrichment provider. We add verified emails, LinkedIn profiles, company data, and tech stack. Full control over provider and costs.
Best Practice: Score prospects against ICP and match to target personas to prioritize outreach.
How Spivot Helps: AI scores every attendee by role, title, job level, company size, revenue, location, and industry. Match to target personas and ABM accounts automatically.
Best Practice: Sync enriched, scored prospects to existing workflow.
How Spivot Helps: One-click sync to Salesforce, HubSpot, Outreach, Salesloft, Apollo, or export to Google Sheets. Enriched, scored lists ready for outreach.
Best Practice: Start personalized outreach 3-4 weeks before the event to schedule meetings.
How Spivot Helps: Launch campaigns in Outreach, Salesloft, or Apollo. Reach prospects across email, LinkedIn, phone, and in-app automatically. Track engagement, responses, and meetings. All attributed to Washington Customer Success Summit.
Reach every attendee automatically, even the 30-40% who register late. Land in Washington with meetings booked. Your competitors are still cleaning spreadsheets.
Your data stays secure and compliant
The Customer Success Summit is designed for customer success professionals at all levels, from managers to VPs and directors. With 80% senior management among 100+ attendees from 75+ companies, it's ideal for those looking to advance their career, optimize CS operations, and drive strategic revenue growth. Speakers from leading companies like GitHub and Microsoft share insights on leveraging CS as a strategic function.
Absolutely. The Customer Success Summit offers a unique opportunity to gain actionable insights on critical topics like AI personalization, predictive analytics, and churn reduction. Attendees can network with 100+ peers and 20+ expert speakers, accelerating career growth and fostering valuable connections. The event provides strategies to prove CS value to management and embed customer-centricity, ensuring a strong ROI for your time and investment.
The Customer Success Summit covers essential topics for modern CS professionals. Key themes include AI personalization, predictive analytics for churn reduction, and strategies for proving customer success value and ROI. Attendees will also explore customer-centricity, optimizing onboarding processes, and scaling CS functions for revenue growth. The agenda features sessions on cross-functional collaboration, executive buy-in, and continuous value delivery.
Connect to the event portal or upload attendee data. Spivot automatically identifies, scores, and enriches prospects as new attendees register, with daily updates to catch late registrations.
Yes. Spivot is an AI agent that automates event workflows for any event where attendees are available in the event portal. The same workflow applies across all events.
Spivot's AI uses multi-factor analysis across role, title, job level, company size, revenue, location, and industry. Match attendees to target personas and ABM accounts automatically. Built-in intelligence recognizes equivalent roles like 'VP of Growth' and 'Chief Revenue Officer.'
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Spivot is an independent GTM automation platform. We are not affiliated with, endorsed by, or officially connected to Washington Customer Success Summit or any event organizers mentioned on this page.
